Frequently Asked Questions

Product Ingredients & Sourcing
Do you offer any organic granola options?
Yes! One of our best-sellers, Grains & Honey, is made with organic rolled oats, real butter, and honey.

Do any Granola Factory products contain harmful additives or preservatives?
No. We use only wholesome, high-quality ingredients, many of the same ones you'd find in your own kitchen. We never include artificial additives or preservatives.

Does your granola contain allergens?
Our products are made in a facility that handles nuts and wheat, so they may not be suitable for those with severe allergies.

Production & Freshness
How is your granola made?
Our granola is handcrafted in small batches by a talented team of artisan bakers, using original recipes developed by our co-founder, Suzanne Virgilio.

What does “small batch” mean for your products?
“Small batch” means our granola is made with care, not mass-produced. At our family-owned bakery in Bethlehem, PA, 21 skilled bakers prepare each batch by hand to maintain quality and consistency.

How do you ensure a safe and quality product?
We are an SQF (Safe Quality Food) certified facility, a globally recognized certification that reflects our commitment to the highest standards in food safety and quality management.

Ordering & Shipping
Do you have sales or promotions?
Yes! Join our email list HERE to stay informed about The Granola Factory's latest news and exclusive offers.

Where is your granola sold?
Our products are available at Whole Foods (mid-Atlantic & mid-West regions), Wegmans Food Markets, Giant Grocery Stores, and many local stores and markets. Find a location near you using our store locator.

What are your shipping options and estimated delivery times?
We ship all orders via UPS. Delivery times vary by location but typically arrive within 5 business days.

Brand Story & Values
Who founded your company?
Suzanne and Robert Virgilio, opened their bed and breakfast in Bethlehem, Pa. Suzanne, an avid baker and teacher, created her honey pecan granola to serve for breakfast and the rest is history.

What makes your granola different from others?
We believe our unique salty-sweet flavor truly sets us apart. Plus, we bake with real butter instead of seed oils like canola, giving our granola a homemade taste and texture you won’t find anywhere else.

Do you support any sustainability?
We proudly support sustainability through our partnership with TerraCycle. For every empty granola bag you send back, we’ll reward you with $1.00 in points toward a future purchase on our website. Click here to learn more and sign up for a account.

Usage & Recipes
Where do you get all your recipes?
All of our recipes were uniquely crafted and created by our co-founder, Suzanne Virgilio.

How can I creatively enjoy your granola?
Our customers love using granola as a topping for ice cream, baking it into pancake batter for extra crunch, or adding it to trail mix for a power-packed snack.

Do you have any recipes using your granola?
Check our blog for some of our favorite recipes.

Corporate Gifting, Wholesale Buying, Private Label Opportunities
Do you offer corporate gifting for my employees or clients?
Our corporate gifting options are especially popular around the holiday season and can be customized to suit your needs, whether it’s for employee appreciation, client gifts, or special events.

Do you offer products available for wholesale ordering?
Our existing granola products are available for wholesale at bulk pricing, perfect for stocking in your store under our brand. Contact us to recieve more information about wholesale orders and pricing.

Do you offer private label?
We offer private label services. That means we handle the production, and you get to package and sell our granola under your own brand name. It’s an ideal solution for businesses looking to offer a custom branded product without managing production. Contact us to recieve more information about our private label services.

Customer Support
Have questions on our products or where to find them?
Feel free to call us, 610-868-8100, at our bakery. We are typically in the bakery on weekdays from 8 a.m. to 4 p.m. If we do not answer, please leave a message and we'll respond as soon as possible.   

What is your return or refund policy?
Our products are 100% guaranteed.